Terms & Conditions
Effective Date: 06/07/2025
Last Updated: 13/08/2025
Welcome to Red Arrow Marketing. By accessing or using our website (redarrowmarketing.co.uk) or engaging our services, you agree to comply with these Terms & Conditions. Please read them carefully before using our services.
1. Definitions
- “Agency” / “We” / “Us” refers to Red Arrow Marketing.
- “Client” / “You” refers to any individual or business engaging our services or using our website.
- “Services” includes, but is not limited to, web design, eCommerce development, SEO, PPC, branding, Google Business Profile management, social media management, creative content, and consultancy.
2. Services Agreement
- A formal agreement or quotation will be provided for all services.
- Services commence only after acceptance of the agreement and any required deposits.
- We will provide services professionally, with reasonable skill and care, according to industry standards.
- All timelines provided are estimates and may be subject to change.
3. Client Responsibilities
Clients agree to:
- Provide all necessary information, access, and approvals in a timely manner
- Ensure content provided does not infringe intellectual property rights or violate any laws
- Respond to communications and requests promptly to allow the project to proceed smoothly
4. Fees & Payment
- Fees for services will be outlined in quotations or agreements
- Invoices are payable within agreed timescales between the client and the agency
- Late payments may incur interest or suspension of services until payment is received
- All deposits are non-refundable unless otherwise agreed
5. Intellectual Property & Ownership
- All intellectual property (including logos, designs, code, graphics, content) created by Red Arrow Marketing remains our property until full payment is received.
- Clients retain ownership of pre-existing intellectual property they provide.
- Any use of agency-owned IP without permission is prohibited.
6. Confidentiality & Non-Disclosure
- We respect client confidentiality and trade secrets and will not disclose any sensitive information.
- Clients agree to maintain confidentiality of Red Arrow Marketing’s proprietary methods, strategies, and intellectual property.
7. Liability
- We will provide services with reasonable care and skill, but we cannot guarantee specific results such as first-page search rankings or exact ROI.
- Our liability is limited to the value of the services provided.
- We are not liable for any indirect, incidental, or consequential losses.
8. Termination
- Either party may terminate the agreement with written notice if the other party materially breaches the terms and fails to remedy the breach within a reasonable period.
- Upon termination, all unpaid invoices become immediately payable, and all delivered work remains the property of the agency until full payment.
9. Governing Law
- These Terms & Conditions are governed by the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Website Use
- You agree not to misuse our website or services, including attempting to gain unauthorised access, transmitting viruses, or infringing intellectual property rights.
- All content on this website is protected under copyright law.
11. Changes to Terms & Conditions
- Red Arrow Marketing reserves the right to update these Terms & Conditions at any time.
- The latest version will always be published on our website with the “Last Updated” date.
12. Contact Us
For any questions about these Terms & Conditions, please contact:
Red Arrow Marketing Ltd
33 Lytton Road, Bournemouth, United Kingdom, BH1 4SH
Email: alina@
Phone: 07770744521